Exchanges & Returns

EXCHANGE AND RETURNS POLICY FOR ONLINE PURCHASES ONLY

Thank you for shopping at Knighton.ca. If an online purchase does not meet your needs, we will gladly refund or exchange the item. 

Return or Exchange Procedures:

BY COURIER:

Return only 

Please email Knighton@Knighton.ca to initiate the return of your merchandise along with a picture of the products.

Once we have received your product, we are going to process your return, and you will receive a confirmation by email. The refund is applied to the same payment method used in your order.  

Please make sure that all conditions below are fulfilled before sending us your return:

(In the case that your return is not in accordance with conditions, approval for the return will not be authorized).

Conditions:

– Return or Exchange must be made within 14 days from the order date as indicated on the original receipt or packing slip.

– Merchandise must be in its original packaging, unwashed, unworn, unaltered, and with price tickets attached, accompanied by the original receipt.

– Shipping charges are non-refundable.

– Refunds will be credited in the manner in which payment was made.

– Items marked as “Final Sale” will not be accepted for return or exchange.

– All undergarments, swimwear, socks, or hats are “final sale”. For any other product “Final Sale“ is written in the product or category description if it’s the case)

– Promotions related to item quantities or combos will be discounted off the refund amount in case of articles included in. (Example: Return of one item bought on the promotion “Buy one get one 50% off”)